Support shaped to who your customers are.

One team for ecommerce brands, one for rental hosts, one for course creators, and Virtual Assistance for anyone drowning in admin. Each covers every channel that customer uses, in one package.

For ecommerce brands

Ecommerce support

Email, live chat, where-is-my-order, returns and reviews for online stores, run as one team inside your helpdesk and your Shopify, so a customer gets one answer whichever way they ask.

How we run it

Median first response across every channel: 20 minMedian first response across every channel
WISMO tickets removed with proactive updates: Up to 30%WISMO tickets removed with proactive updates
Orders, returns, chat and reviews with no handoffs between vendors: One teamOrders, returns, chat and reviews with no handoffs between vendors

What is inside, all in one package

WISMO and order tracking

Where is my order is usually half your inbox. We answer it in minutes, then remove it with proactive delay alerts and carrier escalations.

Detail

Email support

A trained pod owns your shared inbox. Triage, replies, escalations and reporting, in a voice indistinguishable from your own team.

Detail

Live chat

Staffed chat during the hours your traffic converts, answering the questions that decide whether someone buys, books or enrols.

Detail

Returns and exchanges

Return authorisations, labels, exchange offers and refunds handled inside your policy, with every reason coded so merchandising can act on it.

For rental hosts

Guest communication

Airbnb, Booking.com, Vrbo and Expedia messages from first enquiry to checkout, with review protection and cleaning coordination in between.

How we run it

Check-in details, house rules and checkout reminders sent on time: Each stayCheck-in details, house rules and checkout reminders sent on time
Refund and early checkout decisions made without waiting on you: In policyRefund and early checkout decisions made without waiting on you
Airbnb, Booking.com, Vrbo and Expedia answered from your PMS: One inboxAirbnb, Booking.com, Vrbo and Expedia answered from your PMS

For course creators

Student and member support

Enrolment questions, login and access problems, and in-policy refund requests for coaches and course platforms, handled before a stuck student gives up.

How we run it

Access and login problems cleared: Same dayAccess and login problems cleared
Refund decisions made without waiting on you: In policyRefund decisions made without waiting on you
Cohort and launch weeks staffed up: Every launchCohort and launch weeks staffed up

For everyone

Email support

A trained pod owns your shared inbox. Triage, replies, escalations and reporting, in a voice indistinguishable from your own team.

How we run it

Median first response across accounts: 20 minMedian first response across accounts
Tickets resolved in a single reply: 79%Tickets resolved in a single reply
Average CSAT out of 5: 4.8Average CSAT out of 5

Live chat

Staffed chat during the hours your traffic converts, answering the questions that decide whether someone buys, books or enrols.

How we run it

Median pickup during staffed hours: 22 secMedian pickup during staffed hours
Lift in chat-assisted conversion: 17.4%Lift in chat-assisted conversion
Concurrent chats per agent: 3 to 4Concurrent chats per agent

Virtual Assistance

The daily admin that never makes it to the top of your list: data entry, spreadsheets, inbox and calendar, listing updates and research, done by a named assistant inside your own tools.

How we run it

Written handover of what got done and what is waiting: DailyWritten handover of what got done and what is waiting
From first call to the first task list: 2 daysFrom first call to the first task list
Starting rate, on the same packages as every other service: $7/hrStarting rate, on the same packages as every other service

For notaries and signing agents

Virtual Assistance for Notaries and Signing Agents

The admin between signings, handled by a named human assistant: your Notary Cafe, SnapDocs and Pavaso profiles kept current, completion reports filed after every signing, and every appointment invoiced and logged.

How we run it

Completion reports filed after every signing: Same dayCompletion reports filed after every signing
From first call to your first task list: 2 daysFrom first call to your first task list

For real estate agents

Virtual Assistance for Real Estate Agents

The admin between showings, handled by a named human assistant: listings entered and kept current on the MLS, leads followed up in your CRM, showings scheduled, and every transaction's paperwork chased to the finish.

How we run it

Listing changes, price updates and new photos live on the MLS: Same dayListing changes, price updates and new photos live on the MLS
Starting rate, on the same packages as every other service: $7/hrStarting rate, on the same packages as every other service
From first call to your first task list: 2 daysFrom first call to your first task list

We work in your tools, not ours.

Whatever you already run, we log in as named users and work inside it. Nothing migrates to a system you cannot audit, and the voice guide and macros we write stay yours.