We don’t just answer messages. We take care of people.
Real people handling your emails, live chats, WISMO, guest messages and student enquiries, so your customers get the help they need without everything landing on your plate.
From$7an hour
Works inside the tools you already run
Median first response
Average CSAT out of 5
WISMO tickets deflected
Kickoff to live queue
Support shaped to your kind of business.
Ecommerce support
Email, live chat, where-is-my-order, returns and reviews for online stores, run as one team inside your helpdesk and your Shopify, so a customer gets one answer whichever way they ask.
How we run itFrom $7 an hour. The first five days are free.
Standard and Full time bill at $7 an hour, Part time at $8. Every package covers every channel and the back office, and the first five days cost nothing.
Part time
$320a month
10 hours a week
40 hours a month, at $8 an hour
- Every channel we run
- Business hours in one time zone
- One named human agent
Standard
Most sold$560a month
20 hours a week
80 hours a month, at $7 an hour
- Every channel we run
- One named human agent who learns your catalogue
- The $7 rate starts here
Full time
$1,120a month
40 hours a week
160 hours a month, at $7 an hour
- Every channel we run
- Extended hours, weekends included
- Named human agent plus a team lead
Two days from call to live queue.
No six week discovery phase. We read your tickets, write the playbook with you, and take the queue.
Start free trialDiscovery call
Thirty minutes on volume, channels, tooling and the tickets that keep you up at night. You leave with a staffing and cost estimate whether or not you hire us.
Ticket audit
We read your recent history and return a written plan: pod size, coverage hours, SLAs, and the deflection we think is realistic for your catalogue.
Build and train
Voice guide, macros, tagging, escalation rules and access. Your pod trains on your products and shadows your team before touching a live ticket.
Go live and tune
We take the queue and report weekly against SLA. Scale the pod up for peak, back down after, without you hiring or firing anyone.
The questions we get on every first call.
See all eight answersHow fast can we go live?
Two days is typical for email and WISMO, covering the audit, voice guide, macros, access and training. Live chat usually follows a few days later, once the human agents are confident on the catalogue. If you are mid peak and need cover sooner, say so on the call and we will tell you honestly whether we can do it well.
Is everything $7 an hour?
Standard and Full time are. Part time is $8, because ten hours a week carries the same setup, QA and reporting as forty. Virtual Assistance for notaries and signing agents is $10 on every package and has its own page.
Can we try it before committing?
Yes, free. The first five days cost nothing: two hours a day on any service, no card and nothing to sign. At the end you pick a package or walk away with the voice guide and macros we wrote.
What happens if we stop?
You keep everything we built: the voice guide, the macro library, the tagging taxonomy and every written procedure, all of it already sitting in your own tools. Notice is 30 days after the initial three months, and nothing needs handing back because nothing ever left.
Do Virtual Assistance hours cost the same?
Yes. Admin work comes out of the same package as support, so you can split a week between the inbox and the back office and move the split as the month goes.
Do we have to switch helpdesks?
No. We work inside whatever you already run, including Gorgias, Zendesk, Front, Help Scout, Intercom and Re:amaze. If the setup is messy we will tell you what we would change, but switching is your call and never a condition.
Tell us what your inbox looks like.
Thirty minutes and your last three months of tickets. You get an hours estimate priced from real volume, not a guess, and you keep it whether or not you hire us.