Live chat
Staffed chat during the hours your traffic converts, answering the questions that decide whether someone buys, books or enrols.
- 22 sec
- Median pickup during staffed hours
- 17.4%
- Lift in chat-assisted conversion
- 3 to 4
- Concurrent chats per agent
How the work actually runs.
Cover
We map traffic and conversion by hour, then staff the windows where a live human actually moves revenue.
Convert
Human agents work from a real product knowledge base, and are measured on resolution and assisted revenue rather than chat count.
Compound
Recurring questions become site copy, FAQ entries and bot flows, so the same chat does not happen a thousand more times.
What is included.
Coverage
- Staffed across your peak hours, evenings and weekends included
- Proactive triggers on high-intent pages and stalled checkouts
- Escalation path to your team for anything outside policy
Quality
- Pre-sale guidance on sizing, fit, materials, stock and delivery windows
- Bot flow tuning so automation handles the repetitive share
- Handoff from bot to human without making the customer repeat themselves
We work in your tools, not ours.
The chat widget stays yours. We staff Gorgias, Zendesk, Freshdesk, Help Scout or Intercom under named logins for each human agent, and hand off in Slack or WhatsApp when a conversation needs an owner.
Before you ask.
Can you cover nights and weekends?
Yes. The team spans US, UK and APAC time zones, so extended and around the clock coverage is a staffing decision rather than an engineering project.
Will your human agents actually know our products?
Every human agent works from a knowledge base we build with your team, and new launches are briefed before they go live rather than after the first confused customer.
Want chat staffed when it actually matters?
Book thirty minutes. We will map your traffic by hour and tell you which windows are worth covering.