Terms of service
Last updated 19 August 2026
This page is a scaffold, not a policy. Replace each section below with copy your legal advisor has reviewed before the site goes live.
Scope
What these terms cover: use of this website, and the separate service agreement that governs paid engagements.
Engagement and term
The initial term, the notice period, and how renewal works.
Fees and payment
Invoicing cadence, payment window, how booked hours are recorded and billed, what happens when hours run over, and late payment.
Service levels
The response and quality targets you commit to, how they are measured, and the remedy when they are missed.
Client responsibilities
System access, policy decisions, escalation contacts and anything you need from the client to hit the SLA.
Confidentiality and data
Mutual confidentiality, and a pointer to the data processing agreement.
Liability
Limitation and exclusion of liability, reviewed against your insurance cover.
Governing law
The jurisdiction and the dispute resolution route.