WISMO and order tracking
Where is my order is usually half your inbox. We answer it in minutes, then remove it with proactive delay alerts and carrier escalations.
- 58%
- Typical WISMO deflection by month three
- Same day
- Carrier claims filed for lost parcels
- 47%
- Median share of an inbox before we start
How the work actually runs.
Answer
Every ticket gets a real status pulled live from the carrier, with a next step and a date the customer can plan around.
Anticipate
We watch shipments in transit and email customers about delays first. That is where most of the deflection comes from.
Eliminate
Carrier and lane data goes back to your ops team monthly, so the root causes get fixed instead of handled again next week.
What is included.
Answering
- Live carrier lookups instead of a pasted tracking link
- In-policy reship and refund calls without waiting on your team
- Address corrections and delivery reroutes while the parcel moves
Preventing
- Proactive delay emails sent before the customer thinks to ask
- Branded tracking page and post-purchase email sequence review
- Weekly carrier performance read by lane and service level
Before you ask.
Which carriers and platforms do you work with?
Shopify, WooCommerce and BigCommerce on the storefront side. USPS, UPS, FedEx, DHL, Royal Mail, Evri and most regional couriers on the delivery side, plus tracking tools like AfterShip and Shippo.
Can you issue refunds or reships?
Within limits you set. You define the policy and the value thresholds, we execute inside them, and anything outside comes to you with a recommendation attached.
Want WISMO off your plate?
Book thirty minutes. We will read your recent tracking tickets and come back with a deflection estimate.